Frequently Asked Questions

What are your session fees?

Am I eligible for Medicare rebates?

Medicare rebates are available if you have an appropriate referral from your Doctor, such as a Mental Health Treatment Plan (MHTP), a Chronic Disease Management Plan (CDMP), or an Eating Disorder Treatment Plan.

Can I claim through my private health insurance?

If you're eligible for rebates through your private health fund, you'll need to claim those directly with your insurer. They will be for occupational therapy, my core discipline.

Do you work with NDIS participants?

I prefer to work with self-managed NDIS participants, who pay session fees directly and claim reimbursement from the NDIS. Plan-managed participants may access services by prior agreement where a separate fee arrangement has been discussed, as my fees are higher than standard NDIS rates. I'm not registered to see NDIA-managed (agency-managed) clients.

What's your cancellation policy?

I require 48 hours' notice if you need to cancel or reschedule. Cancellations with less than 48 hours' notice, or missed appointments, will incur the full session fee.

Do you offer telehealth sessions?

Telehealth is available using Coviu, a secure platform for health professionals. No need to download any software. Just click on the link that I will send you.

Is your space accessible?

My therapy room is located on the first floor which is accessed via one long flight of stairs. No lift is available.

What if I have Feedback or a Complaint?

I'm always open to feedback about how to improve the practice or my therapy. If you have any feedback or wish to make a complaint, please discuss this with me in the first instance so that I can listen and hopefully improve your experience. If we can't resolve the issue, I can point you in the right direction to the appropriate government body.