Frequently Asked Questions

What are your session fees?

Am I eligible for Medicare rebates?

Medicare rebates are available if you have an appropriate referral from your Doctor, such as a Mental Health Treatment Plan (MHTP), a Chronic Disease Management Plan (CDMP), or an Eating Disorder Treatment Plan.

Is Couple/Family Therapy covered by Medicare?

Medicare rebates are not available for couple or family therapy. However, medicare rebates are available for Interpersonal Psychotherapy (IPT) which aims to improve individual functioning within key relationships. Many couples and families can be assisted with IPT.

Can I claim through my private health insurance?

If you're eligible for rebates through your private health fund, you'll need to claim those directly with your insurer. They will be for occupational therapy, my core discipline.

Do you work with NDIS participants?

I prefer to work with self-managed NDIS participants, who pay session fees directly and claim reimbursement from the NDIS. Plan-managed participants may access services by prior agreement where a separate fee arrangement has been discussed, as my fees are higher than standard NDIS rates. I'm not registered to see NDIA-managed (agency-managed) clients.

What's your cancellation policy?

I require 48 hours' notice if you need to cancel or reschedule. Cancellations with less than 48 hours' notice, or missed appointments, will incur the full session fee.

Do you offer telehealth sessions?

Telehealth is available using Coviu, a secure platform for health professionals. No need to download any software. Just click on the link that I will send you.

Is your space accessible?

My therapy room is located on the first floor which is accessed via one long flight of stairs with a handrail on the right as you climb the stairs. No lift is available. Telehealth is a good option if this is not accessible for you.

What if I have Feedback or a Complaint?

I'm always open to feedback about how to improve the practice or my therapy. If you have a complaint, and if it's appropriate for you, please discuss this with me so that I can listen and hopefully improve your experience. Therapy is tricky and I do make mistakes. In therapy, we call these ruptures and they are often useful ways to improve the quality of your therapy and for me to grow as a therapist. If we can't resolve the issue, I can point you in the right direction to the appropriate government body, which is usually AHPRA or the Health Complaints Commission.